Documents from workshop on the eEurope Action Plan
John Götze
Government Online was one of the themes discussed at the Third Global Forum in Naples. Here are some of the central presentations.
The workshop was held at the Third Global Forum, Naples, 1-17 March.
Workshop chair
Robert Verrue, Director General
DG Information Society, European Commission - EU
Mail: robert.verrue@cec.eu.int
Objectives of eEurope Action Plan
- Bring every citizen, school, business and administration online - quickly
- Create a digital literate and entrepreneural Europe
- Assure an inclusive information societ
Action lines of eEurope Action Plan
1. European youth into the digital age
2. Cheaper Internet access
3. Accellerating e-commerce
4. Fast Internet for researchers and students
5. Smart cards for secure electronic access
6. Risk capital for high-tech SMEs
7. eParticipation for thedisabled
8. Healthcare online
9. Intelligent transport
10. Government online
The workshop focussed on the Governmment online action line. In this area, the EU Member States have agreed that EU institutions and national public administrations should make every effort to use information technology to develop efficient services for European citizens and business.
Public administrations should:
- develop internet-based services to improve access of citizens and businesses to public information and services,
- use the Internet to improve the transparency of the public administration and to involve citizens and business in decision making in an interactive fashion. Public sector information resources should be made more easily available, both for citizens and for commercial use,
- ensure that digital technologies are fully exploited within administrations, including the use of open source software and electronic signatures, and
- establish electronic marketplaces for e-procurement, building on the new Community framework for public procurement.
The e-Government thrust must become a reality by ensuring that basic services, such as tax declarations, car registrations etc. are available online by the end of year 2001. As a tool for the furthering of this thrust, it has been decided that a series of panEuropean e-Government benchmarking shall be carried out using the following two indicators the basis for benchmarking:
- Percentage of basic public services available online, and
- Use of online public services by the public.
To make these indicators operational, the EU Member States have agreed to a common list of 20 basic public services, 12 for citizens and 8 for businesses. Progress in bringing these services online will be measured using a four stage framework:
1. Posting of information online
2. One-way interaction
3. Two-way interaction
4. Full online transactions including delivery and payment.
Data will be collected in surveys twice a year. Below follows the full list of the basic services to be benchmarked:
Public Services for Citizens:
1. Income taxes: declaration, notification of assessment
2. Job search services by labour offices
3. Social security contributions (3 out of the following 4):
- Unemployment benefits
- Family allowances
- Medical costs (reimbursement or direct settlement)
- Student grants
4. Personal documents (passport and driver's licence)
5. Car registration (new, used and imported cars)
6. Application for building permission
7. Declaration to the police (e.g. in case of theft)
8. Public libraries (availability of catalogues, search tools)
9. Certificates (birth, marriage): request and delivery
10. Enrolment in higher education / university
11. Announcement of moving (change of address)
12. Health related services (e.g. interactive advice on the availability of services in different hospitals; appointments for hospitals.)
Public Services for Businesses:
13. Social contribution for employees
14. Corporation tax: declaration, notification
15. VAT: declaration, notification
16. Registration of a new company
17. Submission of data to statistical offices
18. Customs declarations
19. Environment-related permits (incl. reporting)
20. Public procurement
Workshop Presentations
The Italian e-Government Action Plan (download PowerPoint-file, 83kB)
by Alessandro Osnaghi, Director General
Tecnical Center for e-government, Cabinet Office, Italy
Mail: osnaghi@ct.rupa.it
France's Readiness for e-Government (download PowerPoint-file, 505kB)
by Godefroy Beauvallet, Technical Advisor
Ministry for Public Administration, France
Mail: g.beauvallet@cab.fpre.gouv.fr
Useful French eGov Web Sites:
e-Europe plan 2002 and the Danish e-administration (download PDF-file, 18kB)
by Kim Brinckmann, Head of e-Government Division
Ministry of IT and Research, Denmark
Mail: kbr@fsk.dk
The e-Europe Action Plan and EU Member State Initiatives (download PowerPoint-file, 240kB)
by Knut Rexed, Director General
Statskontoret (Swedish Agency for Public Management), Sweden
Mail: knut.rexed@statskontoret.se
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